Product safety — TikTok's category
A product-safety violation is about recalls, safety risks, and the paperwork behind a product — test reports, certificates, Safety Data Sheets. TikTok's standard is exact: the document's name, ingredients and product must match the listing exactly.
A supplier saying 'it's certified' is not evidence. The certificate is the evidence, and only if every field matches the product you listed.
The first fix: Pull the product until the paperwork matches it exactly — document name, ingredients and product must agree line by line.
Correctable: yes — check the deadline printed on your ticket first; correction windows run 12–72 hours.
A policy quiz attaches to this violation type — passing it earns points back and is usually the fastest fix.
Appeals are decided on published grounds, not on effort. For this type, the grounds that match TikTok's policies are:
Not a ground: A supplier's verbal assurance. TikTok asks for documents, and the document details must match the product exactly.
First appeal within 30 days of notification. If it is rejected, a second — final — appeal within 15 days of the rejection. Two appeals per violation, total. If your ticket shows a short deadline (12–72 hours), that clock runs first and fastest. Points from this violation reset 180 days after they landed. The full clock map.
Not sure how close this leaves you? Run the danger check with your score and this violation — it returns your distance to the next restriction and your fixes in order.
The checker above is free and always will be. The kit is the depth: the letters, the plan, and the sheets, in one place, stamped with the rules as checked October 22, 2026.
Source: TikTok Shop — Prohibited Products Policy (US) (page dated as published 2026), checked October 22, 2026. Read it on TikTok's site.